What these answers cover and how to use them
This FAQ covers the questions we hear most often from people setting up their account, making their first deposit, and requesting a withdrawal. We have grouped answers by topic so you can jump straight to what matters. Deposit questions cover the exact steps for bKash, Nagad and Rocket — how to send from your mobile wallet, what reference to use, and when
the balance appears. Withdrawal answers explain the verification step your account goes through before a payout is sent back to the same wallet. Account questions cover login, OTP, and what to do if access is blocked. Where availability depends on your location and local law, we say so directly. If your question is not listed here, the live chat option connects you
to a support agent who handles wallet and account queries.